Refund policy


1.1 Without prejudice to the exceptions referred to in Article 59 of the Consumer Code, the buyer shall have the right to withdraw from any contract concluded under these Terms and Conditions, without having to provide any reason and without any penalty, within the term of 14 (fourteen) days from the delivery of the product or, in the case of the purchase of several products delivered separately with a single order, the last product to be delivered.

1.2 To exercise the right of withdrawal, the buyer must inform ECPF S.r.l., before the expiry of the term referred to in paragraph 10.1, of his decision to use the right of withdrawal. In order to validly exercise the right of withdrawal, the buyer must comply with the following provisions and must send the seller a written communication containing the intention to exercise the right of withdrawal pursuant to Article 64 of Legislative Decree 206/2005. The aforementioned communication must be sent, no later than 14 (fourteen) working days from the day of receipt of the products sending an email to:

1.3 As a result of the previous paragraph 10.2, the buyer will receive an email confirming the withdrawal, containing, in the case in which he has in the meantime already received the ordered product, the return form to be included in the package, and instructions to proceed with the return of the product, to be transmitted within the next 14 days from the delivery of the product only to the address that will be indicated in the e-mail.

1.4 In the event of the exercise of the right of withdrawal, the buyer is obliged to return the product to the address mentioned above, at his own expense, without undue delay and, in any case, within 14 days from the day he/she communicated the withdrawal. To comply with this term, the buyer must return the goods before the 14-day period expires. The risks and direct costs of returning the goods, as well as the proof of this, will be borne by the buyer.
For the timeliness of the return, the date of delivery of the Products to the post office or to the courier will apply.

1.5 In the event of withdrawal, the buyer will be refunded the payments he/she made, including the delivery costs, if any, without undue delay and, in any case, no more than 14 days after the receipt of the returned product. These refunds will be made using the same method of payment used by the buyer for the initial transaction unless the buyer requests a refund on a different method of payment, in which case any additional costs arising from the different method of payment will be borne by the buyer. The refund may be suspended until receipt of the goods and verification of their integrity.

1.6 The substantial integrity of the product(s) is an essential condition for the valid exercise of the right of withdrawal by the buyer who is responsible for the diminished value of the goods resulting from handling other than that required to determine the nature, characteristics and functioning of the goods. Therefore, if the returned goods are damaged (for example, with signs of wear, abrasion, scratches, dents, deformities, etc.), not complete with all their components and accessories (including labels and tags unaltered and attached to the product), are not accompanied by the enclosed instructions/notes/ manuals, original boxes and packaging, and the warranty certificate, where applicable, the buyer shall be liable for the diminished value of the goods and shall be entitled to a refund of the amount equal to the residual value of the product. To this end, the buyer is encouraged not to handle the goods beyond what is strictly necessary to establish the nature, characteristics and functioning of the same and to cover the original packaging of the products with another protective packaging that preserves its integrity, and also protects it during transport from any writing or labels. Withdrawal is not permitted under these General Terms and Conditions from purchase contracts concerning the seller's products purchased in shops or on other e-commerce sites, and refunds may not be granted in stores or on other e-commerce sites in relation to return of products purchased on the website.

1.7The right of withdrawal is excluded in the case of purchase on the Website of Products that have been customized at the request of the buyer.